Returns

Beads By Romy's Return Policy

Download your return form here 

1. Return period:

If you want to return an item (s) purchased on www.beadsbyromys.nl, you have 14 days from the shipping date of your order to do this. If you have chosen the option: pick up at the office and you want to return an item (s), you have 14 days from the moment the order was ready for you.

2. Return costs:

Costs incurred during the return of the item (s) are for the customer. With the exception of defective and / or incorrectly delivered products. If this is the case, please contact us at: beadsbyromys@hotmail.com

3. Return process:

There are two options to return your purchased items. In both cases, first download the return form, fill it in and add it to the return shipment:

1. By post: 

Return the package to the return address. You can find the return address at the bottom of the return form. You can cut it off and paste or overwrite it. L.Then file the return at a post office near you. Please note that the goods are your responsibility until they reach our address. We cannot be held responsible for loss or damage to the returned item (s), therefore we recommend that you return your goods by registered mail. Make sure that you pack your return shipment properly, preferably in original packaging to prevent damage to the items. Please keep proof of the return until we confirm that your refund has been processed.

2. Return to our office: 

You can return your order at our office: Kalversteeg 2A, Monnickendam. You just need to bring the items you want to return along with the completed return form. If you can't go to the office yourself, someone else can do it for you.

4. Refund:

The refund will be made via the same payment method that you used for your purchase. If more than 14 days have passed and you have not received your refund yet, please contact us at beadsbyromys@hotmail.com